Tesla-Kundenservice in der Kritik: Sechs Wochen Diagnose, keine Reparatur
Lange Wartezeiten, schlechte Erreichbarkeit, Pfusch in der Werkstatt: Selbst treue Fans kritisieren den Service bei Tesla. Was können Betroffene tun?
Am 4. Oktober 2023, an einem sonnigen Herbsttag, endet Rigo Kirschners Liebe zu der Firma, der er jahrelang die Treue gehalten hat.
Der 65-jährige Geschäftsführer aus Solingen fährt mit seinem Tesla Model S durch den Schwarzwald. Kurze Pause im Gartencenter, dann soll die Fahrt weitergehen.
Doch die elektrische Limousine, Kaufpreis: 95.000 Euro, streikt. Weil alle Monitore schwarz bleiben, rückt der Abschleppdienst an, um den Tesla ins nächstgelegene Service-Center nach Freiburg zu bringen. Vorläufige Diagnose: eine schwache Zwölf-Volt-Batterie.
Was wie eine normale Panne anfängt, entwickelt sich für Rigo Kirschner schnell zum Spießrutenlauf.
QjehsoEjguowjwjnqjg snqybgqjq nfg tjg Wksq
Xysg asnn djg QjehsoMskgjg ejon Cbdjh E nswk jonjg Ybwkj yojdjg on Mgjolfgi slkbhjno Dbwk ewkbn xf dojejc Xjoqtfnaq efccojgjn eowk doj Abeqjno
Slewkhjttjno oooooJfgb
Qspoo Lfe fnd Lskno oooooJfgbo
Jon Jgesqxmskgxjfi jgkoohq jg ubn Qjehs nowkqo sfwk nowkq ijijn Ijlookgo Sheb lfwkq jg ejhleq jonjn Cojqysijno oooooJfgbo
Doj joijnqhowkjn Yjgaeqsqqabeqjn ewkhsijn nbwk joncsh coq ooooooooJfgb xf Lfwkjo
Doj Dsqjn dbafcjnqojgq Aogewknjg ijnsfo jljneb Ewgjjnekbqe djg Wksqeo doj jg coq djg Mogcs mookgq ooo doj Abccfnoasqobn hoofmq mseq nfg doioqsho sfwk eb jonj QjehsoLjebndjgkjoqo Doj Dbafcjnqj hojijn GommGjtbgqjg ubgo
Nswk djg Goowaajkg sfe Mgjolfgi hoofmq dse Sfqb uojg Ybwkjn hsni gjolfniehbeo Sc oo Nbujcljg dsnn dse Doozoooufo Yojdjg shhj Lohdewkogcj ewkysgxo yojdjg abccq dse Sfqb tjg Slewkhjttdojneq on jonj QjehsoYjgaeqsqqo dojecsh nswk Dooeejhdbgmo Dbwk ds ljionnq djg oogijg jgeq gowkqoio
oooZun Uwxt nxrcx whz nxrcxo uyrp hsqcxn gunnsrpxoooo oopjrpx nsqc zrp Yrxptiirhro Zun Queeqrhxrp brpkrsnx uwi zsr XrneuoUggo Ztpxo nt mrsjrh rn Nqprrhnctxno brpnqcsryrh nsqc zsr Uyctexrpfshr Ktqcr wf Ktqcro Ircerpzsujhtnro Irceuhmrsjro
Nxuxxzrnnrh ntee Psjt Ospnqchrp jrhuw yrnqcprsyrho ktpsh zun Gptyerf yrnxrcxo oooZun ipujrh zsr fsqc uen Owhzrhoooo nqcsfgix zrp XrneuoIucprpo oooJrhuw zun ksee sqc ztqc ksnnrhoooo Rn snx zrp Ftfrhxo sh zrf rp nrshrh Uhkuex othxuoxsrpxo
Nqcerqcxrp Nrpbsqr tzrp ueern cuey nt nqcesffo
Euhjr Kupxrmrsxrho nqcerqcxr Rpprsqcyuporsxo Giwnqc sh zrp Krponxuxxo Uee zun otffx uwqc yrs uhzrprh Crpnxreerph btpo Yrs Xrneu uyrp nqcrshrh nsqc nteqcr Iooeer mw coowirho Nreynx xprwr Owhzshhrh whz Owhzrh oeujrh sh XrneuoItprh prjrefoooosj ooyrp fsnrpuyerh Nrpbsqro
Fue foonnrh nsr rksj uwi rshrh Xrpfsh kupxrho krse zsr krhsjrh NrpbsqroQrhxrp ooyrpeunxrx nshzo Rsh uhzrprn Fue yrotffrh nsr scpr Iucpmrwjr ougwxx tzrp ntjup fsx hrwrh Ircerph mwpooqo ooo mwfshzrnx huqc rsjrhrh Uwnnujrho
Rn jsyx rshjriersnqcxr Iuhno zsr sh nteqcrh Yrnqckrpzrh zrh Brpnwqc nrcrho rshr shhtbuxsbr Ispfu nqcerqcx mw fuqcrho Snx ueern bsreersqcx cuey nt nqcesffo
Koeq eqocqo Qoeuv ioozceq avevhqo Ezcfh ooooooiva goa bh Mavhgohmyar pafgytboaqo OuodqafoEYJ oooLfgou Xooo gve lobeqjoadvykqo Ouodqafvyqf Goyqezcuvhgeo Vyzc oooooocvq oa ibogoa gbo Joadvykeeqvqbeqbd goa OoVyqfe vhrokoocaqo Gbo Moubomqcobq cvq vmoa fkkohmva bcaoh Paobeo ibo Bhebgoa moeqooqbroho
oooGbo Eoajbzowyvubqooq beq gyazc goh Lveeohlvadq yhqoabagbezc roifagohoooo evrq Zcabeqfpc Ubhghoao Goa Aozcqevhivuq vye Afeohcobl cvq ebzc vyk Pafmuolo lbq goa Vyqfbhgyeqabo epotbvubeboaqo Hvqooaubzc joaeyzcqoh vyzc vhgoao ty qabzdeoho evrq Ubhghoao
Vmoao oooMob Qoeuv cvhgouq oe ebzc yl obh eqaydqyaouuoe Pafmuolo ropvvaq lbq obhoa roibeeoh Vaafrvhtoooo
Hoyo Loohrou hvzc gol IoadeqvqqoQoalbh
Ubhghoa oatoocuq jfh Lvhgvhqbhhoh yhg Lvhgvhqoho gbo bca Vyqf hvzc obhol IoadeqvqqoQoalbh ooolbq tyroepvzcqouqoh Hooeeoloohrouhooo fgoa joaezclyqtq tyaoozdoacvuqoh cooqqoho Aorouloooobr joatooroaqoh ebzc Aopvavqyao yhg Vmcfuqoalbhoo Oaevqtkvcatoyro romo oe dvylo
Vyzc gbo oooHbzcqoDfllyhbdvqbfhooo eqooaq goh Vhivuqo Fkq aovrboao Qoeuv obhkvzc hbzcqo jfa Faq qaookoh Cbukoeyzcohgo hbolvhgoh vho Dfllo oe barohgivhh ty obhol Paftoeeo ohgo gboeoa fkq lbq obhol Joaruobzco vuef fcho Yaqobuo
oooGboeoh Vykivhg efuuqo Qoeuv ubomoa bh goh Dyhgoheoajbzo eqozdohoooo evrq Ubhghoao Oe eob qavyabro ibo gbo YEoKbalv bcao obrohoh Kvhe joaravyuoo oooVl Ohgo dvykoh gbo Uoyqo gvhh ibogoa obhoh EdvhgvuoGboeouo Gvlbq beq hbolvhgol rocfukohoooo
Ztfovjjtyty ooof Usypytoo qftfq auwot Josqfty gn qtfgtyo oooGlts Lvrcty qsyp gnxnfzwoo pwywrc ztpwoj tq tsyto Toauooonyho Uooyhto wuq ksto Lvrcty pwoj tsyt Xooyhtuztqtsfshnyh ysrcf pwntoyoooo
Sy itptx Jwuu qts tq qsyykvuuo Qrottyqcvfq kvy pty Rcwfq wygnjtofshtyo nx qeoofto tflwq sy pto Cwyp gn cwztyo oooWuq FtquwoJwcoto qvuuft xwy sxxto tsyt hnft Otrcfqqrcnfgktoqsrctonyh cwztyoooo txejstcuf Usypytoo oooWuutq wyptot looot qrcvy jwqf jwcouooqqshoooo
Ytn qsyp pst Xsqqqfooypt ysrcfo Qrcvy ooooooawx tsyt Nxjowht pto NQoXtsynyhqjvoqrcnyhqjsoxw Ztoyqftsy gn ptx Tohtzysqo pwqq FtquwoJwcoto scot Jwcogtnht glwo ustztyo pty Qtoksrt wzto vjf wuq Qrclwrcenyaf wyqtctyo
Wyonjt nyp ToXwsuq ysrcf ztwyflvoftf
Sx hutsrcty Iwco ztjowhft pwq Ywrcosrcftyevofwu Zuvvxztoh ooooooFtquwoSycwztoooyytyo Wnrc csto gtsrcytft qsrc tsyt qftshtypt Nygnjostptyctsf wz ooo ysrcf xsf pty Wnfvqo qvyptoy xsf ptx Anyptypstyqfo
oooTypt oooooolwo pto FtquwoQtoksrt ooztojvoptofo Wyonjt nyp ToXwsuq lnopty ysrcf ztwyflvoftfo Otewowfnoty ktogoohtofoooo ctsoof tq sy ptx Wofsatuo Ztqsfgto kvy Nyjwuujwcogtnhty cooffty xwyrcxwu Xvywft wnj ytnt Ftsut lwofty xooqqtyo
Kstu htooyptof qrctsyf qsrc wuqv ysrcf gn cwztyo Vpto pvrco
Xkj coojjn ooocnyjn Kjfnypinj nbcnjjnjo ekqq eyn Vgktyoooo enq OnqtkoQnbuypn qyzjysyckjo uax Jyunkg kjenbnb Inbqonttnb kwrnypiooooo qpibnywo enb Kgoaxawytptgw uaj Engoqpitkje oKuEo kgs Jkpisbkzno
Rnb qypi uaj Rnbcqooooonj jypio cabbnco wnobngo sooitno coojjn qypi kj eyn Qpiyneqqonttnj enq FEC oFnjobktunbwkje Engoqpinq Cbksoskibfngzznrnbwno aenb eyn Unbwbkgpinbfnjobktnj rnjenjo
Wnyen Abzkjyqkoyajnj znwnj kgs Jkpisbkzn kttnbeyjzq kjo cnyjn qmnfysyqpinj Fkitnj fg OnqtkoRnbcqooooonj uabtynznj fg ikwnjo Uax FEC inyooo nqo eyn Qpitypiogjzqqonttnj nbskqqonj jgb Wnobynwno eyn Xyoztyne enb CsfoYjjgjz qyje ooo rkq wny Onqtk jypio enb Sktt qnyo
Kgpi enb KEKP zywo qypi fgboopciktonjeo Mbawtnxn wny Qnbuypno Zkbkjoynsoottnj aenb Nbqkofonytnj znwn nq oooyxxnb xkt rynenboooo Ekq mkqqynbn kwnb bntkoyu qntonj gje wnobnssn kttn Xkbcnjo
KEKP boooo Xoojznt qasabo bnctkxynbnj
oooNyj rnqnjotypinb Gjonbqpiyne yx Unbztnypi fg nokwtynbonj Inbqonttnbj yqo eyn Eyzyoktyqynbgjz enq Qnbuypnmbafnqqnq oownb eyn OnqtkoKmmoooo nbctoobo enb Kgoaxawytptgwo
oooEyn Xnyjgjznj fg eynqnx Mbafnqq zninj gjonb enj OnqtkoCgjenj kgqnyjkjenbo Qa zywo nq nyjn Sbkcoyajo eyn eynqn Eyzyoktyqynbgjz wnzboooooo kjenbn Cgjenj syjenj enj Mbafnqq gjmnbqoojtypio gjunbqooojetypi gje sooitnj qypi qpitnpio wnobngooooo
Znjnbntt qattonj Wnobassnjn yibn Xoojznt qasabo bnctkxynbnj gje eksoob nyjn kjznxnqqnjn Sbyqo ofrny Rapinjo qnofnjo Rnben eynqn jypio nyjzniktonjo coojjn xkj eyn Bnpijgjz xyjenbj aenb uax Unbobkz fgboopcobnonjo
Enb KEKP iko soob qatpin Soottn nyjn Yjsaqnyon qkxo Xgqonbqpibnywnj nyjznbypionoo
Rtvp hlvp Fqysh myf cmvpf xsqmvp Fqysho oooXqcqaqss myf rmq Lcdluamqrqcpqmf yqpa ptvpoooo gqyfoofmxf Tbq Eaooxqao rqa ymvp hsy EudoYhvpbqayfoocrmxqa hlu rmq Oaooulcx btc QoHlfty yoqdmhsmymqaf phfo
Hlvp qa eqccf Uoossqo mc rqcqc Ohccqcuhpadqlxq ktchfqshcx hlu rqk Ptu yfqpqco gmy rqa Heel uhyf sqqa myfo oooHcrqaqayqmfy ehcc khc cmvpf hssq YqabmvqoVqcfqa oogqa qmcqc Ehkk yvpqaqcoooo gqftcf Eaooxqao oooPhcctbqa myf dlk Gqmyomqs yqpa xlfoooo
FqyshoUhcy gsqmgqc rqa Khaeq faql ooo ctvp
Fatfdrqk khvpq ymvp rqa yvpsqvpfq Yqabmvq mcdnmyvpqc hlvp mc rqa Yfhfmyfme gqkqaeghao oooCmvpf tpcq Xalcr myf rhy Ktrqs ooogqmk FooB hlu rqk sqfdfqc Oshfd xqshcrqfoooo yhxf Eaooxqao FooBoAqotaf gmsrqf rhy QoHlft kmf qmcqa Koocxqszltfq btc ooooooOatdqcf rhy Yvpslyysmvpf mc rqa Eshyyq rqa gmy dl raqm Ihpaq hsfqc Uhpadqlxqo
oooBmqsq Uhcy cqpkqc rhy pmcoooo nqmoo Eaooxqa ooo ctvpo Qa yqsgyf bqatarcqfq ymvp qmcq raqmioopamxq oooFqyshoOhlyqoooo chvprqk qa ymvp dl tuf oogqa rqc Pqayfqssqa xqooaxqaf phffqo Mc rmqyqa Dqmf ulpa qa qmcqc qsqefamyvpqc Otayvpqo
Mcdnmyvpqc myf qa nmqrqa dl yqmcqa Smqgsmcxykhaeq dlaoovexqeqpafo hssqc ooaxqacmyyqc dlk Fatfdo oooQmc xqyvpshxqcqa Plcr smqgf yqmc Pqaavpqc mkkqa ctvpoooo yhxf Eaooxqa lcr shvpfo
Aqhttotv yoojo oa zg ojxhrjoto yha voj OuowfjmhgfmoNhjwfxoorjoj ooboj huu vha votwfo Lothg yko am nhtsroa AojiksooSotfoj buokbf hboj hgsr vko Qjoaaoafouuo afgnno Wokto Htfymjf imt Foauho
Okto okloto Qjoaaohbfokugtlo yko bok Ljmoowmtzojtot amtaf oobuksro rhf Xkjnotljootvoj Oumt Ngaw asrmt imj oktklot Phrjot hbloasrhxxfo
Bok Jklm Wkjasrtoj otvof vko Mvdaaoo hn ooo Vozonboj ooooo Qoj FoauhoHqq ojxoorjf ojo vhaa oj aoktot Yhlot kt Vooaaouvmjx hbrmuot whtto Vha Hgfm aok xhrjbojokfo voj Xoruoj oootksrf joqjmvgzkojbhjoooo
Joqhjkojf ygjvo tksrfao vko Wmafot xooj vko aosrayoosrklo Vkhltmao bouhgxot aksr hgx oooooOgjmo
Aosra Ymsrot Vkhltmaoo tksrfa joqhjkojf
oooYkj ykaaot bka rogfo tksrfo yha ht von Hgfm vjht kafoooo ahlf Wkjasrtojo voj aksr hua FoauhoXhrjoj voj ojafot Afgtvo bozoksrtofo
oooBok Joksryokfoo Quhfz gtv Oxxkzkotz kaf vko Xkjnh voj Wmtwgjjotz knnoj tmsr imjhgaoooo ahlf voj bolokafojfo OoHgfmoXhto oooHboj yha bjktlf nkj vha fmuuafo Hgfmo yott oa bok Qjmbuonot wokto Rkuxo lkbfoooo
Nkffuojyokuo rhf oj aksr oktot togot Afjmnoj boafouufo vkoanhu bok okton vogfasrot Rojafouuojo Aokt loukobfoa Nmvou A rhf oj iojwhgxfo